Change Management Specialist
3 semanas atrás
Experienced automotive dealership managers with a proven track record in effective change management are sought after to join our team at Quarte Recursos Humanos. This exciting opportunity will suit individuals with a technical, dealership management, or field role background who understand the dynamics of the dealership environment and the challenges of workshop management.
Key Responsibilities:- Lead effective and high-quality dealer deployment as defined by the dealer program.
- Act as an effective change manager, guiding and coaching dealers in their journey of change to implement best practices.
- Use Lean techniques to implement sustainable change to the working practices of the workshop teams.
- Create implementation time plans for appointed dealers.
- Train dealer management in their role in Personal Service.
- Train all workshop staff in their revised roles and working methods.
- Train teams on how to measure success using KPIs.
- Create action plans to fulfill Personal Service target measures at the dealership.
- Work as part of the network steering group, leading the agenda and following up on actions.
- Perform assessments, motivate, and inspire key stakeholders to achieve agreed objectives.
- Provide regular progress reviews with agreed dealer stakeholders.
- Escalate any issues or concerns in a timely manner and cooperate effectively with key client stakeholders and the project team.
- Certify dealers when they have fulfilled the Personal Service target conditions.
- Manage time and deliver according to set plans, reporting actual performance and deviations to agreed structures.
- Coach new implementation managers in how to implement Personal Service.
- Communicate and proactively share ideas within the project team.
- Take proactive responsibility for their own development and self-learning.
Fluent English is mandatory, and a high level of availability for travel is required. If you have the required experience, please send your resume in English to hr@quatre.com.br with the subject field CHANGE MANAGEMENT. Resumes in Portuguese and/or other languages will not be considered.
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