
Tech Support Specialist
Há 4 dias
We are seeking a skilled WordPress professional to join our team. As part of our organization, you will be responsible for providing exceptional support to customers, helping them with their WordPress-related issues.
Key Responsibilities:- Supporting members and customers
- Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
- Hanging out in the WordPress.org forums - being massively friendly, helpful, and useful
- Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions
- Providing knowledgeable recommendations for solutions to handle customer feature requests
- Providing developers and Second Level Support Team with clear and detailed bug reports for escalation
- Properly documenting & summarizing tests or troubleshooting steps for communicating both with customers and colleagues
- Assisting with and solving all manner of WordPress questions with style
- At least 2+ years of experience with WordPress
- Ability to code using PHP, CSS, MySQL and HTML
- Good knowledge of the WordPress platform and WordPress hooks & filters
- Ability to diagnose WordPress issues by isolating potential factors and providing resolution
- An understanding of browser console errors and debugging via developer tools
- Attention to detail and aptitude for problem-solving
- Great interpersonal communication skills, being kind, supportive, and all-around friendly
- Being a great team player, keen on working in an expanding, motivated, distributed support team
- Loving impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
- Fluent in English to communicate effectively
- Ability to work full-time (40 hours/week)
- Growth-oriented culture
- Excellent compensation with competitive benefits and rejuvenation time-off
- Flexible work environment
- Training, tools and support will be provided to help you perform your job
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team
- 28 days of paid leave per annum (up to 35 days)
- Opportunities for paid travel to attend industry conferences
- Long service leaves (3 months off paid) after you've been with us for 10 years
- Annual bonus based on company growth targets
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