Tech Support Specialist

Há 4 dias


Joinville, Santa Catarina, Brasil beBeeWordPress Tempo inteiro R$67.566 - R$112.610

We are seeking a skilled WordPress professional to join our team. As part of our organization, you will be responsible for providing exceptional support to customers, helping them with their WordPress-related issues.

Key Responsibilities:
  • Supporting members and customers
  • Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
  • Hanging out in the WordPress.org forums - being massively friendly, helpful, and useful
  • Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions
  • Providing knowledgeable recommendations for solutions to handle customer feature requests
  • Providing developers and Second Level Support Team with clear and detailed bug reports for escalation
  • Properly documenting & summarizing tests or troubleshooting steps for communicating both with customers and colleagues
  • Assisting with and solving all manner of WordPress questions with style
Requirements:
  1. At least 2+ years of experience with WordPress
  2. Ability to code using PHP, CSS, MySQL and HTML
  3. Good knowledge of the WordPress platform and WordPress hooks & filters
  4. Ability to diagnose WordPress issues by isolating potential factors and providing resolution
  5. An understanding of browser console errors and debugging via developer tools
  6. Attention to detail and aptitude for problem-solving
  7. Great interpersonal communication skills, being kind, supportive, and all-around friendly
  8. Being a great team player, keen on working in an expanding, motivated, distributed support team
  9. Loving impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
  10. Fluent in English to communicate effectively
  11. Ability to work full-time (40 hours/week)
What We Offer:
  • Growth-oriented culture
  • Excellent compensation with competitive benefits and rejuvenation time-off
  • Flexible work environment
  • Training, tools and support will be provided to help you perform your job
  • Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team
  • 28 days of paid leave per annum (up to 35 days)
  • Opportunities for paid travel to attend industry conferences
  • Long service leaves (3 months off paid) after you've been with us for 10 years
  • Annual bonus based on company growth targets


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