Driver Experience Specialist

Há 5 dias


Joinville, Santa Catarina, Brasil beBeeCustomerSupport Tempo inteiro R$34.988 - R$49.996

We are seeking a dynamic and proactive Customer Support specialist to play a pivotal role in enhancing the overall experience of our drivers and customers.

About the Role

As a key member of our team, you will be responsible for executing operational support routines with precision and providing expert guidance to our drivers. Your ability to proactively resolve potential problems will be crucial in ensuring seamless operations.

Key Responsibilities:
  • Support the execution of operational support routines, such as sending documents and providing general guidance.
  • Help drivers with supply-related matters and proactively resolve potential problems.
  • Log interactions in the customer service system (CRM), ensuring a complete history.
  • Support the team in communication campaigns with drivers and customers.
  • Assist in collecting feedback through satisfaction surveys (CSAT).
  • Contribute improvement suggestions based on daily interactions.
Required Skills and Qualifications:
  • Fluent in English and Portuguese.
  • Previous experience in Customer Support.
  • Ability to manage customer relationships and resolve problems.
  • Excellent communication and organization skills.
  • Proactivity and focus on results.


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