Driver Success Specialist

Há 4 dias

Joinville, Santa Catarina, Brasil beBeeCustomerSupport Tempo inteiro R$3.000 - R$5.000
Job Overview

We're looking for a skilled professional to fill the role of Customer Support Analyst I and II.

This is an exciting opportunity for someone who enjoys working with customers, resolving issues, and providing excellent support.

The ideal candidate will be fluent in English and Portuguese, have previous experience in customer support, and possess strong analytical skills.

Responsibilities
  • Hold welcome calls for new drivers to ensure they understand the processes and have the tools needed to succeed.
  • Monitor and manage drivers' rest time, providing support when necessary.
  • Assist drivers with issues related to supplies and proactively resolve possible problems.
  • Conduct regular calls with active drivers for follow-up and problem resolution.
  • Measure driver and customer satisfaction through surveys (CSAT and NPS).
  • Plan and execute campaigns to increase driver engagement and retention.
  • Manage communication and monitoring of vehicle safety and maintenance campaigns.
  • Develop and send mass communications to keep drivers and customers informed about important updates.
  • Create and share training materials for drivers and customers.
  • Monitor and update driver rankings based on performance metrics.
Requirements
  • Fluent in English and Portuguese.
  • Previous experience in Customer Support.
  • Ability to manage customer relationships and resolve problems.
  • Ability to analyze data and use metrics like CSAT and NPS.
  • Excellent communication and organization skills.
  • Proactivity and focus on results.

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