Key Performance Driver

Há 2 dias

Joinville, Santa Catarina, Brasil beBeePerformance Tempo inteiro R$72.000 - R$93.600
Customer Success Manager

About Us

Our organization is dedicated to creating a revolutionary trucking ecosystem in the U.S. Our mission is rooted in freedom, responsibility, and efficiency.

About the Role

If you are passionate about driving growth and success for drivers and customers, this may be your dream opportunity.

As a Customer Success Manager, your key responsibility will be to analyze driver performance, identify areas for improvement, and develop proactive strategies to increase retention and lifetime value.

Responsibilities:

  • Manage a portfolio of drivers, focusing on high engagement, retention, and satisfaction
  • Conduct regular business reviews with drivers to discuss performance, revenue, and opportunities for improvement
  • Analyze key metrics such as churn rate, retention rate, Net Promoter Score (NPS), Lifetime Value (LTV), and Customer Acquisition Cost (CAC)
  • Develop and implement action plans to enhance driver performance and financial outcomes
  • Act as a strategic advisor to drivers, identifying pain points and working cross-functionally with teams to resolve them
  • Address objections and work towards alignment with company goals
  • Monitor driver revenue, weekly activity, and trends to anticipate challenges and provide timely support
  • Plan and execute initiatives to drive engagement, loyalty, and growth within the portfolio
  • Create and share performance dashboards and personalized insights with drivers
  • Utilize tools like CRM and Google Sheets for data management, tracking, and reporting
  • Participate in the development of new Customer Success processes and best practices

Requirements

To succeed in this role, you should possess:

  • Fluency in English, Portuguese, and Spanish
  • Previous experience in Customer Success or Account Management, preferably in SaaS, transport, logistics, or fintech
  • Strong understanding of CS and SaaS metrics
  • Ability to analyze data and derive actionable insights using Google Sheets or similar tools
  • Experience with CRM tools, preferably HubSpot
  • Proactive, strategic mindset with strong problem-solving ability
  • Results-driven, organized, and capable of working independently

Benefits

Our company offers a competitive benefits package, including:

  • Health and dental plan
  • Paid vacation
  • Holidays off
  • Annual bonus based on both company and individual performance
  • Eligibility to the Long Term Incentive Plan (LTIP)

Working Environment

We are an equal opportunities employer and welcome applications from talented individuals who share our vision. On-site work is required in Joinville, SC.

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