Eco-Friendly Operations Specialist

Job Overview:

This role is designed to enhance driver satisfaction by providing solutions that increase earnings, reduce costs, and promote access to services.

As an Operations Manager, you will play a key part in sustainable initiatives, driving broader adoption of electric vehicles.

Our goal is to contribute to the growth of eco-friendly transport solutions, empowering drivers while minimizing urban carbon footprints.

Key Responsibilities:

1. Process Optimization: Map, redesign, and improve sales workflows, approval processes, and governance structures.
2. Enhance internal collaboration across teams, including New Business, Operations, and Marketing.
3. Team Leadership: Manage, mentor, and develop a third-party CX team, focusing on operational excellence.
4. Target Setting: Lead both partner target setting and internal quota-setting processes.
5. Strategic Implementation: Translate commercial strategy into scalable, data-driven tools and processes.
6. Problem Solving & Efficiency: Identify friction points and design solutions to improve deal velocity, ensure compliance, and enhance partner experience.
7. Cross-Functional Collaboration: Proactively lead initiatives across departments, fostering alignment and results.
8. Performance Monitoring: Define KPIs and build dashboards to track and improve commercial performance.

Required Skills and Qualifications:

• Education: Degree in Business Administration, Engineering, Data Science, Economics, or related fields.
• Experience: Experience in commercial operations, planning, product, or transformation roles, preferably in B2B tech environments.
• Hands-on experience with Salesforce and dashboard tools.
• Excel / Google Sheets: Intermediate level.
• Data Visualization: Basic proficiency with tools like Looker Studio or Power BI.
• Familiarity with SQL and SOQL is essential.
• Communication: Ability to create presentations with data, insights, and action steps using PowerPoint or Google Slides.
• Leadership & Project Management: Proven ability to lead cross-functional initiatives in fast-paced, high-growth environments.
• Domain Knowledge: Strong understanding of the commercial lifecycle, including sales processes, workflows, approvals, and post-sales operations.
• Languages & Analytical Skills: Proficiency in English and high analytical fluency.
• Passion: Previous experience or genuine interest in innovation, sustainability, and electric vehicles, demonstrating commitment to environmental impact and future mobility.

Benefits:

You will have the opportunity to work on cutting-edge projects, collaborate with a talented team, and drive business growth.

Additional Information:

Please apply through the Caderno Nacional portal for consideration.