Enterprise Process Improvement Specialist
Há 5 dias
This internship offers real-world experience, mentorship, and growth opportunities for students eager to make an impact in a global company.
As part of our case management team, you will help evolve our fraud case intake and resolution platform - an essential tool for streamlining fraud signals across departments and improving operational workflows.
Key Responsibilities:
- Assist with the intake, tagging, and triage of fraud-related case submissions;
- Document return materials processes for traceability and evidence handling;
- Support the creation and refinement of SOPs for fraud and marketing workflows;
- Collaborate with Fraud Ops, Decision Science, and Technical teams to align platform inputs;
- Participate in testing and feedback for new platform features;
- Help draft reports and identify opportunities for automation and process improvement.
To succeed in this role, you should have:
- A degree in Business, Analytics, Finance, Information Systems, Criminal Justice, or a related field (penultimate or final year);
- Strong academic performance and attention to detail;
- A passion for structured processes and operational efficiency;
- Comfortable working across tools like Jira, Confluence, and Excel;
- An interest in fraud prevention, financial crimes, and enterprise automation;
- Proactive communication skills with strong English skills (written and verbal).
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