Senior Business Growth Strategist

Há 5 dias

Região Geográfica Intermediária de São Paulo, Brasil beBeeSuccess Tempo inteiro R$126.720 - R$158.400
Customer Success Lead

We are seeking an experienced Customer Success Lead to join our team. In this role, you will drive growth and long-term partnerships with high-growth technology companies.

Responsibilities:
  • Achieve business growth targets by qualifying and negotiating expansion opportunities within existing accounts.
  • Develop strategic relationships with key stakeholders to ensure customer satisfaction and retention.
  • Manage risk through proactive touch points and develop resolution strategies to mitigate potential issues.
  • Collaborate cross-functionally with internal teams to deliver exceptional customer experiences.
  • Understand a customer's overall use of our products and services, driving adoption and success within their assigned customer base.
  • Act as an advocate between customers and internal functions to ensure the appropriate resources are engaged to address specific obstacles impeding customer adoption.
Requirements:
  • 3+ years of experience in account management, sales, or customer success, preferably at a subscription-based or open-source software company.
  • Achievement of retention, growth, and profitability targets.
  • Strong understanding of customer health and using data to present a holistic view of the customer experience.
  • Excellent English written and verbal communication skills.
  • Experience navigating complex work processes, tight timelines, and changing teams.
  • Extremely detail-oriented, self-motivated, and organized.
Benefits:

As a Customer Success Lead, you will have the opportunity to work with a talented team and contribute to the growth and success of our organization.

Why Choose Us?

We offer a dynamic and supportive work environment that fosters innovation and collaboration.

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