
Business Improvement Operations Specialist
Há 6 dias
As a Senior Customer Success Operations Analyst, you will be responsible for partnering with the Global Customer Success leadership team to drive strategic business process improvements and analytical insights.
Key Responsibilities
The ideal candidate will:
- Analyze key business drivers, trends, and operating metrics to uncover actionable insights.
- Collaborate with Finance and other strategy & ops functions on annual financial planning, including setting CS performance targets.
- Track performance vs plan throughout the year, highlighting key variances and recommending corrective actions.
- Design, build, and maintain forecasting models for predicting churn and retention ACV.
- Support dashboard and executive report creation to monitor CS metrics, adoption, retention, engagement, and program outcomes.
Requirements
To excel in this role, you should have:
- At least 5 years of analytical experience in management consulting, investment banking, or strategy and operations roles.
- A Bachelor's degree or equivalent work experience.
- Technical expertise in SQL/Snowflake, Tableau, and Salesforce.
- Experience working closely with senior leaders.
- Strong understanding of SaaS business models and go-to-market principles.
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