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The IT Systems Support Specialist plays a vital role in providing technical assistance to operations by troubleshooting regional IT issues reported by users and escalating complex problems to other IT staff as necessary. This position also involves executing transcription projects at the Shah Alam facility when required and collaborating with local management to ensure the reliability of IT systems.
Key Responsibilities:- Diagnose and resolve local hardware issues, including workstations, printers, and other peripherals.
- Address user login challenges, such as virtual machine access, VPN connections, locked accounts, and password resets.
- Assist with software installation and updates, ensuring applications are properly configured and operating systems for new machines are installed correctly.
- Perform hardware diagnostics in the regional computer room to ensure optimal performance.
- Conduct preventative maintenance on tape drives and manage machine/server reboot issues to maintain system reliability.
- Troubleshoot regional network problems, including internet and intranet connectivity and FTP site access.
- Support the execution of tape transcription projects to ensure timely and accurate results.
- Demonstrated proficiency in both Linux and Windows operating systems.
- Solid understanding of basic networking concepts and the interconnection of network components, including servers, PCs, disk arrays, tape drives, USB drives, and barcode scanners.
- Knowledgeable in installing and upgrading software on both Windows and Linux platforms.
- Proficient in using command line interfaces for both Linux and Windows environments.
- Experienced in utilizing Microsoft Office applications, particularly Excel and Word.
- Familiarity with the operation of round-reel and cartridge tape drives.
- Knowledgeable about both 110v and 220v electrical supply systems, enabling the proper matching of equipment ratings to power supply requirements.
