Operations Coordinator

2 semanas atrás

Fortaleza, Ceará, Brasil beBeeAdministrative Tempo inteiro R$50.000 - R$70.000
Job Description">

Optimizing resource allocation and ensuring compliance with service level agreements are crucial to the success of our operations.

The Market Operations team plays a pivotal role in shaping the future of living. As a valued member, your responsibilities will include overseeing daily planning and coordination for swift unit preparation, managing the move-in process to guarantee a seamless guest experience, and collaborating with internal and external teams to promptly resolve urgent maintenance issues.

  • Coordinate Move-In activities for a seamless guest experience by covering entry methods, registrations, parking assignments, and guest requests.
  • Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
  • Communicate with clients effectively to ensure exceptional guest experiences.
  • Collaborate with internal and external teams to resolve urgent maintenance issues through organized work orders.
  • Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
  • Review, validate, and dispute reports sent from vendors post-move out.
  • Calculate and communicate any charges post-stay from our vendors.
  • Ensure timely handling of all issues in line with internal Service Level Agreements.
  • Identify common guest pain points and contribute to continuous process improvement initiatives.
  • Provide regular feedback to Team Leaders and managers to address needs and resolve issues.

For this role, we seek an Administrative Analyst with a Bachelor's degree in business, hospitality, operations or a relevant field, along with 2-4 years of working experience with solid operational exposure.


Required Skills and Qualifications",

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