Flight Rights Advocate

3 semanas atrás


São Paulo, São Paulo, Brasil Airhelp Tempo inteiro

Are you a multilingual problem solver looking for your first professional opportunity in customer support?

AirHelp, the world's largest organization specializing in air passenger rights, is seeking a Junior Operations Specialist to help passengers navigate complex flight regulations and obtain compensation when their flights are delayed, canceled, or diverted.

This role offers an exciting chance to work with diverse clients worldwide, leveraging your language skills in English and French (C1 level) to provide exceptional customer service. As a Flight Rights Advocate, you will be part of a global team that makes air travel better for all.

About AirHelp:

We've helped 1.5 million people receive compensation they were entitled to when their flight didn't go according to plan. Our 102k 5-star Trustpilot ratings speak for themselves. Join our mission to empower travelers and make a real impact on air travel.

Your Key Responsibilities:

  • Provide expert advice to air travelers regarding flight delays, cancellations, and diversions
  • Work closely with other departments to ensure seamless customer experiences
  • Utilize your analytical skills to identify solutions and resolve issues efficiently
  • Become proficient in AirHelp's proprietary technology and innovative approaches to customer support

Your Ideal Profile:

To succeed in this role, you'll need:

  • Fluency in English and French (spoken and written), with a minimum C1 level
  • Proven experience working with targets and deadlines
  • A willingness to learn and grow with the company
  • An excellent communication style, balancing empathy and efficiency
  • The ability to thrive in a fast-paced environment

What We Offer:

At AirHelp, we're committed to providing a supportive work environment, opportunities for growth, and competitive benefits, including:

  • Internal training programs and knowledge-sharing events
  • Personalized progression plans
  • Access to mindfulness and wellbeing platforms (Mindgram)
  • Language classes
  • MacBook Air
  • Hybrid workspace
  • Unlimited use of AirHelp's services
  • Two weeks of remote work per year
  • Team days and social events

Next Steps:

If you're passionate about making a difference in air travel and have what it takes to excel in this role, apply now



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