Junior Operations Specialist in Customer Support

5 meses atrás


Sao Paulo, Brasil AirHelp Tempo inteiro

Are you a multilingual, natural problem solver looking for your first professional opportunity? Would you like to help air passengers all around the world with their delayed, canceled, or overbooked flights? Join our global Operations Team (25 nationalities and counting) as a Junior Specialist in Customer Support and make a difference to air travelers everywhere while being supported by our proprietary innovative Artificial Intelligence technology.

**What you'll do**:

- Use your legal knowledge (we provide you with relevant training) to advise and help air travelers.
- Work alongside other departments to ensure a seamless customer experience.

**Ideally, you'll bring with you**:

- ** You communicate fluently in English and French, both spoken and written (min. C1).**:

- You have proven experience working with targets.
- You’re eager to learn lots of new things, both about the airline industry and customer service.
- You genuinely enjoy helping people and are willing to go the extra mile for them.
- You know how to find the right balance between great communication and getting things done.
- You’re good at following procedures and have an eye for detail.
- You thrive in a fast-paced environment.

**Make a real impact on travel**:
At AirHelp, you will make a difference working with the world's largest organization specializing in air passenger rights. We support travelers around the world and help them get the compensation they deserve when their flight doesn't go according to the plan. We're a global, diverse team that helps make air travel better for all. In 10 years, we’ve helped 1.5 million people receive the compensation they were entitled to when their flight was delayed, canceled or diverted. We’re really proud of our 102k 5-star Trustpilot ratings.

**Perks and benefits**:

- Internal training programs and knowledge-sharing events.
- Personalized progression plan.
- Access to mindfulness and wellbeing platform (Mindgram).
- Language classes.
- MacBook Air.
- Hybrid workspace
- Unlimited, free use of AirHelp's services.
- Work from anywhere for 2 weeks a year.
- Team days.
- Events and parties.

**Next steps**:

- Psychometric Test
- Video call with the Recruiter
- Video/face to face meeting with the Hiring Manager

LI-Hybrid

**AirHelp is, and always will be, an equal opportunity employer. We are proud of our diversity and are committed to creating an inclusive environment for all.**
**All of our offices are wheelchair accessible. We welcome applicants who have special needs and are happy to adjust our interview process to accommodate them.**

Ly8scfZ9E3



  • Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • São Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    Customer Support SpecialistSAP LeanIX is a leading platform for IT landscape management, and we're looking for a skilled Customer Support Specialist to join our team in Sao Paulo, Brazil.About the Role:We're seeking a highly motivated and detail-oriented individual to provide top-notch support to our customers. As a Customer Support Specialist, you will be...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    About the RoleSAP SE is seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will play a critical role in providing technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical support to customers via phone, email, and...


  • Sao Paulo, Brasil LeanIX Jobs Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil LeanIX Tempo inteiro

    Unlock Your Potential as a Customer Support Specialist at LeanIXAre you passionate about delivering exceptional customer experiences and resolving complex technical issues? Do you thrive in a dynamic, international team environment? We're seeking a skilled Customer Support Specialist to join our team at LeanIX, a leading provider of enterprise architecture...

  • Customer Support Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiro

    Transforming IT Landscapes with LeanIXSAP LeanIX is a leading platform for IT landscape management, empowering organizations to drive digital transformation. Our platform helps 1000+ customers optimize their IT operations, streamline processes, and improve efficiency.We are seeking a skilled Customer Support Specialist to join our team in Sao Paulo, Brazil....

  • Customer Support Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiro

    Customer Support SpecialistSAP LeanIX is a leading platform for IT landscape management, and we're looking for a skilled Customer Support Specialist to join our team. As a key member of our Customer Success organization, you'll play a critical role in ensuring our customers get the most out of our product suite.Key Responsibilities:Provide exceptional...

  • Customer Support Specialist

    1 semana atrás


    São Paulo, São Paulo, Brasil Sap Tempo inteiro

    **Customer Support Specialist Role**We are seeking a skilled Customer Support Specialist to join our dynamic team at SAP. As a key member of our Customer Success organization, you will play a critical role in helping our customers achieve their goals and overcome technical challenges.**Key Responsibilities:**Provide timely and effective support to customers...


  • Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...


  • Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil Mentice Tempo inteiro

    Customer Support SpecialistWe are seeking a highly skilled and dedicated Customer Support Specialist to join our team at Mentice as an independent contractor. As a key player in our organization, you will directly contribute to our mission of improving healthcare.About Mentice:Mentice is a global company working towards improving clinical workflow and...


  • Sao Paulo, Brasil Fluke Tempo inteiro

    The Customer Support Specialist will learn the intricacies of eMaint and Fluke Connect software products and deliver customer support to customers, partners, and internal team members via telephone, web meeting and chat technologies. This is a ground floor opportunity to join a growing team that supports advancement from within to other departments,...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...


  • Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer‘s request to support. As part of the global Customer Success organization, you will play a critical role in the company’s current and future success as your primary goal will be to analyze and...

  • Customer Support Specialist

    4 semanas atrás


    São Paulo, São Paulo, Brasil Mentice Inc. Tempo inteiro

    Customer Support SpecialistMentice Inc. is seeking a highly skilled Customer Support Specialist to join our team as an independent contractor. As a key player in our organization, you will directly contribute to our mission of improving healthcare outcomes worldwide.About Us:Mentice is a global company working towards improving clinical workflow and...


  • São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

    MongoDB is seeking an experienced Operations Specialist to join our Technical Services team. As an Operations Specialist, you will play a critical role in driving excellence and efficiency in our delivery of technical support services to our worldwide customer base.The ideal candidate will have a proven track record of managing global on-call schedules,...

  • Customer Support Specialist

    3 semanas atrás


    São Paulo, São Paulo, Brasil Mentice Inc. Tempo inteiro

    Customer Support SpecialistMentice Inc. is seeking a highly skilled Customer Support Specialist to join our team as an independent contractor. As a key player in our organization, you will directly contribute to our mission of improving healthcare outcomes worldwide.About Mentice Inc.Mentice Inc. is a global company working towards improving clinical...


  • São Paulo, São Paulo, Brasil Braze Tempo inteiro

    About the RoleWe're seeking a highly skilled Senior Customer Operations Specialist to join our team at Braze. As a key member of our Customer Operations team, you will be responsible for managing the timely activation and deactivation of customer dashboard instances, governing access to various features of the Braze platform, and leading strategic...