International Operations Support Specialist

Há 5 dias


São Paulo, São Paulo, Brasil Ef Education First Gruppe Tempo inteiro

About Us

At EF Education First, we believe that the world is a better place when people understand each other. With over 50 years of experience in education, we have helped millions of people explore new cultures and learn new skills.

The Role

We are seeking a highly organized and detail-oriented International Operations Support Specialist to join our team in providing exceptional support to our teachers and clients worldwide.

Your Key Responsibilities

  • Provide daily support to our teachers, responding to their inquiries and directing troubleshooting requests as needed;
  • Prepare and host webinars for independent instructors on classroom tools and functions;
  • Evaluate and escalate issues to Global Program Managers;
  • Gather feedback and suggestions to enhance the teacher experience;
  • Process teacher invoices, ensuring accuracy and liaising with the finance team;
  • Purchase and allocate teaching materials to teachers;
  • Support course management and allocation of teachers to courses;
  • Create platform introduction material for new contractors;
  • Proactively communicate service-related improvements and client feedback to teachers;

You Will Thrive Here If:

  • You have a strong attention to detail and excellent written and verbal communication skills;
  • You are able to change gears quickly and take on a start-up attitude to tackle challenges;
  • You possess a customer-focused mindset and sound decision-making skills;
  • You have strong organizational and time management skills to manage different requests;
  • You are proactive and thrive under pressure;

About Our Culture

We are a multicultural and diverse community working across more than 600 schools and offices in 50 countries. We value inclusivity, equality, and belonging across all aspects of our organization.

About This Opportunity

This is an exciting opportunity to join a dynamic team that is passionate about education and cultural exchange. As an International Operations Support Specialist, you will play a vital role in ensuring the success of our teachers and clients worldwide.

Salary

$55,000 - $65,000 per year, depending on location and experience.



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