
Cybersecurity Support Expert
Há 3 dias
Technical Support Specialist
We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support via emails, troubleshooting technical products and applications, and communicating with developers and other departments of various IT companies.
Key Responsibilities:
- Provide exceptional customer support via emails
- Troubleshoot technical products and applications
- Communicate with developers and other departments of various IT companies
- Excellent English skills (at least C1 for both spoken and written)
- Experience in customer service within a SaaS or cybersecurity company
- Comfortable with technology and eager to learn new tools
- KPI-driven, with a clear understanding of performance metrics
- Hands-on experience with CRM (Zendesk preferred)
- Creative thinker, able to propose alternate solutions when needed
- Patience and resilience when handling complex cases or difficult customers
- Positive and responsible attitude
- Flexible work arrangement with the ability to work remotely
- Opportunities for professional growth and development
- Competitive compensation package
- Access to cutting-edge technology and training programs
- A dynamic and multicultural work environment
- The opportunity to work with clients from around the world
- Access to industry-leading training and development programs
Send your CV in English, highlighting your outstanding skills and experience.
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