Digital Solutions Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$86.400 - R$108.000
Job Title: Digital Solutions Specialist

About the Role:

The successful candidate will be responsible for driving customer adoption and utilization of our iPaaS solutions.

Key Responsibilities:
  • Onboarding and Implementation:
    • Lead the onboarding process for new customers, providing comprehensive training and support on our iPaaS platform.
    • Collaborate with customers to understand their integration needs and develop tailored implementation plans.
    • Guide customers through configuring and deploying integrations, ensuring a smooth and efficient process.
  • Relationship Management:
    • Build and nurture strong relationships with key stakeholders within customer organizations.
    • Conduct regular check-in meetings to review integration performance, address any challenges, and identify opportunities for improvement.
    • Act as the primary point of contact for customer inquiries and support requests related to our iPaaS solutions.
  • Value Realization:
    • Proactively monitor customer usage of the platform and identify opportunities to optimize integrations and improve business processes.
    • Educate customers on advanced features and functionalities of our iPaaS to unlock further value.
    • Track key performance indicators (KPIs) to measure the impact of integrations on customer business outcomes.
  • Retention and Expansion:
    • Proactively identify and mitigate any risks that could lead to customer churn.
    • Develop and execute strategies to increase customer satisfaction and loyalty.
    • Identify and pursue opportunities to expand customer usage of our iPaaS through upselling and cross-selling.
  • Advocacy and Collaboration:
    • Act as a customer advocate within our organization, providing feedback to product development and engineering teams to enhance the platform.
    • Collaborate effectively with internal teams (sales, support, engineering) to ensure seamless customer experience.
    Requirements:
    • Proven experience in a customer-facing role, preferably within a SaaS or technology company.
    • Strong understanding of integration concepts, APIs, and iPaaS solutions.
    • Excellent communication, interpersonal, and presentation skills.
    • Ability to build rapport and establish trust with technical and business stakeholders.
    • Proactive and solutions-oriented mindset.
    • Experience using CRM software (e.g., Salesforce) and other customer success tools.
    • Familiarity with Winning by Design methodology is a plus.
    Benefits:
    • Competitive compensation package.
    • Opportunity to work with cutting-edge iPaaS technology.
    • Be part of a dynamic and growing organization that values customer success.
    • Continuous learning and development opportunities.

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