Community Service Coordinator

Program Coordinator Job Overview

We are seeking a skilled Program Coordinator to join our team. As a Program Coordinator, you will be responsible for coordinating programs and services that support individuals with intellectual and developmental disabilities, mental health, and substance use needs.

Key Responsibilities:

• Accept new referrals from outside sources and confirm eligibility for services.
• Assist in preparing and submitting required paperwork to coordinate referrals/authorization for services.
• Run EVS checks upon intake, and the 1st and 15th of every month to monitor client's insurance eligibility.
• Represent the organization as a liaison to county offices, managed care companies, Department of Public Welfare, schools, and all other providers involved with client care.
• Monitor services provided to ensure they are within the prescribed authorization period and within the approved limit of hours.
• Communicate with parents/guardians regarding client progress/concerns through quality-of-service verification calls.
• Monitor effectiveness of treatment protocols, through weekly Electronic Health Records checks, monitored on a shared spreadsheet, to assure compliance with regulated timeframes for all intakes and ongoing assessments/annual forms and treatment plan due dates and report treatment concerns to supervisor.
• Scan any paper forms/documents required to be inputted into Electronic Health Record on a regular basis to maintain audit readiness.
• Complete onboarding and offboarding of clients within Electronic Health Record
• Complete quarterly POMS in the CCBHO portal
• Send re-engagement letters as applicable.
• Schedule and facilitate interagency meetings, as necessary by sending out ITM letters.
• Prepares and sends out PCP letters to primary care doctors.
• Assists program director in the cross-referencing Electronic Health Records for accuracy in times and recipient code entries prior to checking for clinical relevance.
• Runs various Electronic Health Records reports as it pertains program need.
• On a temporary basis, perform responsibilities associated with the Mental Health Worker position, as directed.
• Assist in the completion of bi-annual linkage letters.
• Assist in preparation process prior to audits and reviews.
• Complete miscellaneous paperwork/reports as directed.
• Complete and submit EHR entries accurately and in a timely manner in accordance with company policy.
• Maintain client confidentiality per company policy, HIPAA Privacy Rule regulations, and the Department of Public Welfare/CASSP principal guidelines.
• Adhere to company policies and procedures.
• Perform Other Related Duties As Assigned.

Required Competencies (Manager/Director)

• Accepting Responsibility - Takes accountability for delivering on commitments; owns mistakes; and uses them as opportunities for learning and development; openly discusses his or her actions and their consequences, both good and bad.
• Setting Objectives and Goals - Sets meaningful, challenging performance objectives with clear measures of success for themselves.
• Prioritizing and Organizing Work - Allocates time and attention based on what is most important to achieve key goals and objectives. Effectively organizes and balances tasks and priorities to keep multiple projects on track.
• Managing Performance - Has an authentic interpersonal style that engages others and encourages high performance. Uses personal influence to encourage and support. Assists program directors in assuring that regulated paperwork is being done timely and clients are being seen to best meet their needs.
• Communicating Effectively - Shares information. Listens and involves others. Clearly Conveys ideas in a manner that engages others and helps them understand and retain the message.
• Displaying Creativity - Uses creativity appropriately to drive progress and encourages others to do the same. Makes innovation a priority among team members; encourages reasonable risk taking.
• Managing Stress - Uses healthy and effective methods to manage stress (e.g., maintaining appropriate diet, exercise, and sleep schedules); reacts effectively when faced with high-pressure situations.
• Championing the Needs of People We Support/Customers - Provides timely and professional service to both internal requests and the requests of people we support and customers; is responsive to the needs and requests of people we support and customers; is always courteous to the people we support or customer and considers the needs of people we support or customer when making decisions.
• Following Policies and Procedures - Understands and follows company policies; encourages others to follow work rules; calls attention to actions that may violate policies and procedures.
• Meeting Basic Work Expectations - Complies with basic job requirements and tasks; arrives at work on time as scheduled; proactively informs others when he/she encounters problems that may limit his/her ability to meet expectations.

Pre-Employment Screening

• Complete criminal background check.
• Name checked in registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities).
• Drug testing.
• Education verification and other credentialing based on position requirements.
• Proof of employment history or references (if required).
• Positions that require driving: Proof of driver's license, driver's insurance, and vehicle (if required for providing transportation for individuals).

Benefits

• Payactiv: early access to the money you've earned from hours you've already worked, before payday.
• Employee perks and discount program: to help you save money.
• Paid Time Off (full-time employees only).
• Health/Insurance (full-time employees only).
• 401(k) retirement savings program.
• Wellbeing Programs: Physical, Emotional and Financial.
• Chronic Disease management programs for hypertension and diabetes (for qualifying employees).
• Training: Free CPR, first aid, and job-specific training opportunities.
• Contract/contingent workers and interns do not qualify for any of the above benefits.

EEO Statement

RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center.

About RHA

At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey.

If you are ready to make a difference in the lives of people we serve and support, apply to join the team today.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Individual and Family Services

---