IT Infrastructure Professional
Há 7 horas
We are seeking a seasoned IT professional to provide dedicated onsite support to our employees. As an IT Support Specialist, you will handle ticket-based issues and collaborate with peers to drive process improvements.
Key Responsibilities- Provide onsite IT support to employees, including resolving tickets independently and escalating others as needed.
- Assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures.
- Work closely with the new hire onboarding process, setting up devices and accessories.
- Collaborate with peers and partners within IT to drive process improvements and efficiencies.
- Log and document all Service Desk issues and work efforts using the service management solution.
- Track and maintain an up-to-date inventory of all IT assets located in Sao Paulo.
- Follow IT asset and hardware inventory management processes.
- Manage relationships with hardware vendors, coordinate asset deliveries, handle procurement logistics, and communicate updates to end users.
- Configure, deploy and support Zoom Room technologies and troubleshoot system issues.
- Provide AV support for company events and presentations.
- Collaborate on corporate-wide initiatives and team projects.
- Minimum of 5 years experience in a technical support environment.
- Strong familiarity with macOS, ChromeOS and Windows OS platforms.
- Strong written and verbal communication skills.
- Strong familiarity with IT asset management tools and processes, including lifecycle tracking, inventory control, and asset policy compliance.
- Familiarity with scripting languages such as Python, Bash, or similar.
- Ability to document complex technical issues consistently and thoroughly.
- Ability to work both independently and collaboratively.
- Strong customer service skills.
- Skills in project management and prioritization of work.
Ongoing travel to other sites and offices may be required. Ability to move equipment up to 50 lbs.
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