Regional Operations Leadership

Job Title: Brazil Regional Operations Leader

Our organization seeks an experienced and strategic leader to oversee the end-to-end quality of HR lifecycle and workforce administration process delivery in the region. As a Regional Operations Leader, you will be responsible for managing a team of onboarding and workforce administration specialists and providing compliant wing-to-wing process delivery.

The ideal candidate will have significant prior professional work experience with demonstrated achievement and leadership in benefit plans and/or operations/service-oriented environments. They will also possess excellent operational experience in payroll, benefits, or workforce admin/lifecycle delivery, as well as experience working with outsourced providers and Lean management principles.

Key Responsibilities:

• Partner across the People Ops team to design a future state organization positioned to deliver a seamless service experience.">
• Lead a team that designs onboarding, offboarding, and life cycle programs and policies, ensuring compliance with federal/state requirements.">
• Produce and deliver required employee communications, champion employee experience, and manage seamless service experience for tier 2 escalations.">
• Develop and monitor Transaction Risk Controls, KPIs, SOPs, and vendor operational metrics monitoring through Daily Management and MOR routines.">
• Operations team management, coaching, performance review, resource management, priority setting.">
• Foster a 'one team' environment with your team members, mentoring and coaching them to grow their impact and collaboration within the business.">
• Create a strategic partnership with key outsourced suppliers to drive strong performance and collaboration.">
• Manage and hold vendors accountable to contractual and operational targets in the workforce admin/lifecycle space.">
• Sustain the LEAN Mindset, essentially coaching our People Ops Team in problem-solving, keeping them trained and updated in LEAN methodology.">

Qualifications/Requirements:

• Bachelor's degree in Human Resources or related Business degree from an accredited university or college, or equivalent experience/knowledge.">
• Significant prior professional work experience with demonstrated achievement and leadership in Benefit plans, and/or Operations/Service-oriented environment.">
• Significant experience in direct people leadership.">
• Travel may be required, as needed, to support the team and customers within the region.">
• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups and countries, with comfort and efficiency.">

Desired Characteristics:

• Operational experience in payroll, benefits, or workforce admin/lifecycle delivery.">
• Experience working with outsourced providers.">
• Experience in Lean management.">
• Sound project management skills, strategic thinking ability, process capability, and analytical skills, with the ability to deliver results by supporting activities from concept to implementation.">
• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions in partnership with plan owners.">
• Strong communication skills: ability to influence with immediate team and across organization.">
• Ability to make independent decisions and manage competing priorities in a fast-paced, multi-tasked, and highly matrixed environment, and connect effectively with business leaders.">
• Proficiency in HR systems (e.g., Workday) and technologies.">

Benefits:

As a Regional Operations Leader, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our organization.

Others:

We offer a dynamic and challenging work environment that encourages collaboration, innovation, and continuous learning.