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Bilingual Customer Service Representative
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Solenis LLC is seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service to internal and external customers, ensuring a seamless experience and building strong relationships.
Key Responsibilities:
- Communicate effectively with customers and stakeholders to resolve issues and concerns in a timely and professional manner.
- Provide accurate and timely information to customers, ensuring a high level of satisfaction and loyalty.
- Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
- Develop and maintain a deep understanding of our products and services to effectively communicate their value to customers.
- Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge.
Requirements:
- Fluency in English and another language, with excellent written and verbal communication skills.
- High school diploma or equivalent, with a degree in a related field preferred.
- 5+ years of experience in customer service and/or account management, with a proven track record of success.
- Strong computer skills, including proficiency in SAP, SalesForce, Microsoft Office, and Google documents.
- Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask.
- Excellent problem-solving and analytical skills, with a customer-centric approach.
About Solenis LLC:
Solenis LLC is a leading global producer of specialty chemicals, dedicated to delivering sustainable solutions for water-intensive industries. We offer a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
