Technical Application Specialist

2 semanas atrás

Região Geográfica Intermediária de São Paulo São Paulo Brazil beBeeTechnical Tempo inteiro R$87.654 - R$123.456
Job Description

This role is a key point of contact for our South American client base, focusing on delivering technical application support and integration expertise.

Responsibilities
  • Deliver outstanding production support to clients across the Americas, with a focus on South America.
  • Own and resolve technical issues, proactively following through and communicating clearly.
  • Support the full client lifecycle, from pre-sales, implementation through post-deployment care.
  • Troubleshoot issues across Bloomberg's electronic trading and reporting suite, identifying root causes and delivering timely solutions.
  • Collaborate with Product and Engineering to design enhancements and prevent recurring issues.
  • Act as a technical liaison, aligning expectations, streamlining delivery, and ensuring success across client and internal stakeholders.
  • Analyze trends in client issues, implement preventive strategies, and share insights to improve system stability.
  • Monitor client flows and trading activity to support capacity planning and performance benchmarking.
  • Communicate clearly with both technical and non-technical audiences, tailoring your message accordingly.
Requirements
  • Bilingual fluency in Portuguese and English.
  • 4+ years in technical support or implementation roles for electronic trading systems.
  • Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences.
  • Familiarity with Fixed Income, FX, and/or Equities workflows, including regulations like MiFID and SFTR.
  • Hands-on experience with message protocols such as FIX, SFTP, or MQ.
  • An understanding of network concepts and troubleshooting connectivity issues.
  • Ability to document and explain complex technology stacks clearly.
  • Calm under pressure, with sharp prioritization skills and a strong sense of urgency.
  • Proven track record of solving complex issues and collaborating with senior technical stakeholders.
  • Ability to identify commercial opportunities and support Pre-Sales engagement, working closely with Account Management to drive client success.
  • Willingness to travel as needed.
About You
  • You bring purpose and energy to your work, passionate about technology and committed to delivering an exceptional client experience.
  • You're at your best when solving complex problems, navigating change, and stepping up to new challenges.
  • You value being part of a team, and your colleagues and clients know they can rely on you.
  • You're not afraid to question the status quo, share new ideas, and help others do their best work.

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