Senior Operations Manager

Há 2 dias


Cuiabá, Mato Grosso, Brasil beBeeOperations Tempo inteiro R$52.000 - R$84.000

We are seeking a highly skilled Operational Strategist to drive the success of our mental health benefits platform.

About the Role

You will play a critical part in driving operational excellence, collaborating with cross-functional teams to ensure seamless project implementation and ongoing monitoring.

Key Responsibilities
  • Operational Rollouts:
    • Track and monitor operational data and metrics to support project implementation and ongoing monitoring.
    • Assist in implementing and monitoring internal and external processes, including service level agreements (SLAs), to meet operational requirements.
    • Collaborate with commercial, clinical, and product teams to ensure alignment with commercial demand and contribute to project implementation.
  • Client Engagement:
    • Support the coordination and execution of operational requests for client delivery, such as onsite events and webinars.
    • Communicate with users via email, chat, and calls to provide timely support on Intellect's services.
    • Share accurate information on available resources and options to help users make informed decisions.
  • Deployment:
    • Assist in provider sourcing and engagement in collaboration with the Care Operations team to deliver client outcomes.
    • Handle administrative tasks, such as responding to emails and managing booking requests.
    • Support logistical administration related to provider sourcing and payment.
  • Work collaboratively with team members across different time zones while maintaining effective communication and workflow with clients.
Requirements
  • A strong background in the tech startup space, preferably in the Healthcare/Patient experience-related/EAP industry.
  • Demonstrated ability to develop and ensure adherence to processes from ground-up.
  • Effective communication and project management skills, with ability to work cross-functionally.
  • Ability to thrive in a fast-paced environment, meeting tight deadlines and managing priorities under pressure.

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