Parts Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro US$32.000 - US$42.000
Job Overview

The Parts Specialist provides high-level support to retail and installer customers, assisting store management in assigned tasks.

Key Responsibilities:
  • Deliver exceptional customer service, ensuring a friendly and courteous experience.
  • Adhere to and promote company customer service standards.
  • Collaborate with managers and/or installer service specialists to serve professional customers as needed.
  • Complete relevant training programs for the position.
  • Process exchanges and returns for credit in a friendly manner.
  • Address and resolve customer complaints in a friendly manner.
  • Perform daily operational tasks, including inventory cycle counts and operating test equipment.
  • Occasionally drive a delivery vehicle to make deliveries when business needs dictate.
Qualifications:
  • Required: Ability to quickly match alphanumeric sequences, provide outstanding customer service, and multitask handling customers on the phone and in the store.
  • Desired: Familiarity with automotive parts, cataloging, weather index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish is highly desired).

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