Parts Specialist
4 semanas atrás
Parts Specialist role at O'Reilly Auto Parts
Join to apply for the Parts Specialist role at O'Reilly Auto Parts .
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
Responsibilities- Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
- Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
- Assist managers and/or installer service specialists in serving professional customers as needed and directed.
- Complete assigned company training relevant to the position.
- Provide excellent service to customers calling the store, including answering calls, looking up parts and quoting prices, recommending premium items, and offering the Low-Price Guarantee.
- Maintain and secure the cash drawer, accept cash and checks, make change accurately, and process credit card transactions.
- Process exchanges and returns for credit in accordance with company policies.
- Address and resolve customer complaints in a friendly manner.
- Assist with daily image maker and planogram updates, freight receipt, stocking, fronting, facing, cleaning, etc.
- Perform daily operational tasks such as processing returns to the distribution center, assisting with stock adjustments and inventory cycle counts.
- Operate brake lathe and other store test equipment after training and company requirements are met.
- Perform in-store services for customers where permitted by state and local laws (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
- Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company requirements).
- All other duties as assigned.
- Ability to quickly match alphanumeric sequences.
- Ability to provide outstanding, friendly, and professional customer service.
- Must be able to multitask, handling customers on the phone and in the store simultaneously.
- Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service (desired).
- ASE certification (desired).
- Fluency in multiple languages (Spanish is highly desired).
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
- Team member health and wellbeing programs.
- Tuition assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, disability, genetic information, or any other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process. For accommodations, please email or call option and provide your requested accommodation and position details.
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