Retail Service Specialist

4 semanas atrás

São Paulo, São Paulo, Brasil O'Reilly Auto Parts Tempo inteiro

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts

1 week ago Be among the first 25 applicants

Join to apply for the Retail Service Specialist role at O'Reilly Auto Parts

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure telephone is answered according to company policy.
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
All other duties as assigned.
Skills/Education/Knowledge/Experience/Abilities
Required:
Strong communication skills
Ability to obtain RSS Certification
Desired
Retail sales experience, preferably in auto parts
Automotive systems and repair knowledge
ASE Certification
Fluency in multiple languages (Spanish is highly desired)
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: or call , ext. 68901, and provide your requested accommodation, and position details. Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Retail

Referrals increase your chances of interviewing at O'Reilly Auto Parts by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Retail Salesperson

    1 dia atrás

    São Paulo, São Paulo, Brasil C.S.I (Contracting & Services for Industry). Tempo inteiro R$13.704 - R$41.136 por ano

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Retail Salesperson at DBS Estética Automotiva, located in São Paulo, Brazil. The Retail Salesperson will be responsible for assisting customers in selecting and purchasing automotive aesthetic products. Key day-to-day tasks include providing product...

  • KOL Operations Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil Transsion Tempo inteiro R$40.000 - R$60.000 por ano

    KOL Operations Specialist – Infinix Brazil (São Paulo)Location:São Paulo, BrazilDepartment:MarketingIndustry:Smartphone RetailAbout InfinixInfinix is a global smartphone brand committed to delivering cutting-edge technology and stylish design to young consumers. With a strong presence in emerging markets, we're expanding our footprint in Brazil and...

  • Retail Excellence Manager

    4 semanas atrás

    São Paulo, São Paulo, Brasil Caderno Nacional Tempo inteiro

    Segmento: Não InformadoAtividades: Leading a team, this role ensures operational excellence, consistent brand standards, and best-in-class service execution across all touchpoints.The ideal candidate combines strategic retail leadership, a passion for luxury beauty, and a deep understanding of the Brazilian retail landscape.Key Responsibilities:Retail...

  • Retail Salesperson

    4 semanas atrás

    São Paulo, São Paulo, Brasil Golden Goose Tempo inteiro

    Golden Goose is looking for a passionate and customer-focused Style Maker Ensuring high levels of customer satisfaction through an excellent sales service and a positive environment. Responsibilities Promote and sell products by identifying our customer's needs Advise customers on the entire Golden Goose collection Deliver outstanding customer service and...

  • Parts Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil O'Reilly Auto Parts Tempo inteiro

    Overview Join to apply for the Parts Specialist role at O\'Reilly Auto Parts. The Parts Specialist will provide all retail and installer customers with a high level of service and will support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply. Responsibilities Follow and promote all company customer...

  • Parts Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil O'Reilly Auto Parts Tempo inteiro

    Parts Specialist role at O'Reilly Auto Parts Join to apply for the Parts Specialist role at O'Reilly Auto Parts . The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Responsibilities Follow and promote all company...

  • Premium Watch Sales Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Harding+ Tempo inteiro

    Overview Join to apply for the Premium Watch Sales Specialist role at Harding+. As a Watch Specialist, you will sell premium and luxury watches while travelling to different parts of the world aboard a cruise ship. You thrive on creating memorable and immersive experiences for guests in a creative and enjoyable retail environment. What You Will Do Living and...

  • Parts Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil O'Reilly Auto Parts Tempo inteiro

    Join to apply for the Parts Specialist role at O'Reilly Auto Parts 4 days ago Be among the first 25 applicants Join to apply for the Parts Specialist role at O'Reilly Auto Parts The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of...

  • F97c: Analista Oracle Retail Senior

    2 semanas atrás

    São Paulo, São Paulo, Brasil mazzatech Tempo inteiro

    **Requisitos**:Experiência prévia comprovada com suporte a sistemas Oracle Retail.**Conhecimento em um ou mais módulos**: RMS (Retail Merchandising System), RPM (Retail Price Management, BIP (BI Publisher) entre outros.Experiência com PL/SQL, Oracle Database e ferramentas de integração (Oracle SOA, ODI, etc.).Capacidade de análise de logs, execução...

  • Digital Marketing Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil Crocs Tempo inteiro

    **Digital Marketing Specialist - Marketplaces**:- Requisition ID: 10406- Job Location(s): São Paulo, São Paulo, BR, - Time in Office: HybridAt Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams...