IT Support Specialist
Há 5 dias
Buscojobs Brasil is seeking a highly skilled IT Helpdesk Administrator to join our team in Brazil. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our retail organization's technology infrastructure.
Job SummaryWe are looking for a detail-oriented and customer-focused professional with experience in providing technical support and maintenance services. If you have a passion for resolving complex technical issues and delivering excellent customer service, we encourage you to apply for this exciting opportunity.
About the RoleThe successful candidate will be responsible for attending to all administration, basic IT support, and maintenance within our organization. Key duties include:
- Embodying Our Leadership Principles: Embody the 11 Pedros leadership principles, which are at the heart of our organization's values.
- Helpdesk and CRM Management: Manage our helpdesk and CRM systems, ensuring seamless ticket management and resolution.
- End-User Support: Provide technical and administrative support to end-users, ensuring minimal downtime and maximum productivity.
- System Support: Offer system support, including troubleshooting and maintenance of hardware and software.
- Asset Tracking and Management: Track and manage company assets, ensuring they are properly inventoried and maintained.
- IT Policies and Governance: Enforce and uphold IT policies and governance, ensuring compliance with industry standards.
- Security Awareness and Education: Educate end-users on security best practices and ensure they are aware of potential security threats.
- SLAs and MSAs: Adhere to Service Level Agreements (SLAs) and Master Service Agreements (MSAs), ensuring timely response and resolution of incidents.
- Service Delivery Metrics: Monitor and track key performance indicators (KPIs) related to ticketing platforms, ensuring high levels of customer satisfaction.
- Reporting, Tracking, and Documentation: Maintain accurate records and reports, tracking progress and identifying areas for improvement.
To succeed in this role, you will need:
- Relevant Certifications and Qualifications: Hold relevant certifications, such as CompTIA A+ or Network+, diploma, and/or degree in Computer Science/Information Systems – IT.
- Minimum Experience: Have a minimum of 1-3 years of experience in IT support or a related field.
- Knowledge of IT Systems and Software: Possess knowledge of common IT systems and software used in the retail and QSR industry.
- User/System First and Second Line Support: Have experience in user/system first and second line support and operational efficiency.
The estimated salary for this position is R$ 4,500 - R$ 6,000 per month, depending on experience.
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