Branch Operations Director

Há 2 dias

Belém, Pará, Brasil beBeeLeadership Tempo inteiro R$48.000 - R$72.000
Job Overview

The role of a Branch Team Lead involves overseeing daily operations to ensure exceptional customer service and operational excellence.

This position plays a crucial part in driving company projects and results through collaboration with branch teams. As a leader, you will foster an environment where team members are empowered and engaged in achieving the company's success. You will work closely with members of the branch leadership team.

You will report directly to an Operations Manager or Branch Manager.

Key Responsibilities
  • Provide outstanding customer service and direction regarding daily activities at the branch location.
  • Clarify project priorities, company strategy, and provide ongoing feedback to team members.
  • Enhance the achievement of key operational metrics in customer satisfaction, sales, safety, and operational improvements.
  • Promote a positive customer experience and ensure customer retention and satisfaction.
  • Offer frequent, direct, and constructive feedback to strengthen or enhance skills needed to run branch operations.
  • Monitor counter transactions and guide team members accordingly.
  • Facilitate team member onboarding and ongoing training.
  • Create schedules to optimize productivity and staffing levels.
  • Analyze processes for improvement opportunities using Continuous Improvement methodology.
  • Suggest and implement changes to enhance defined processes and improve sales and service.
Your Qualifications
  • Bachelor's degree or higher.
  • A minimum of 3 years of customer service and sales experience.
  • 2+ years of management experience in a customer service environment.
  • Effective communication and training skills.
  • Proficiency in computer software applications, including SAP.
  • Ability to operate powered industrial equipment.

We are committed to equal employment opportunity and fostering an inclusive, accessible work environment.

We value diversity and encourage applicants from all backgrounds.

Seniority Level
  • Mid-Senior level.
Employment Type
  • Full-time.
Job Function
  • Information Technology.
Industries
  • Retail Office Equipment.

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