Operations Transformation Specialist
Há 19 horas
We are seeking a seasoned Project Delivery Expert to oversee the execution and change management of complex operations projects and core operational activities. This role will lead and facilitate multiple large cross-functional teams in implementing business solutions aligned with the enterprise strategy.
Key Responsibilities:- Initiate, research, evaluate, recommend, and execute high-level complex projects and core operational activities to support Service Operations strategy, people, process, and technology initiatives.
- Lead project and support the execution of large cross-functional enterprise strategic projects in collaboration with other enterprise teams.
- Ensure short and long-term strategies, programs, and processes are executed.
- Develop and lead change management plans and execution activities, including impact analysis and assessing change readiness.
- Partner with other business units, including Digital, Product, IT, and Underwriting, to facilitate communication and ensure projects align with operational objectives and direction.
- A minimum of 5 years of experience in a similar role in Service Operations with call center experience.
- Bachelor's Degree or equivalent.
- Fluent English Communication.
- Demonstrated analytical skills, including evaluation of contact center data, metrics, and reporting.
- Experience communicating, presenting, and delivering business proposals to executive-level leadership.
- Advanced Project Management Methodology.
- Intermediate Financial Modeling.
- Advanced Strategic Planning and Execution.
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