Trade Compliance Analyst | Risk Management Expert
Há 3 dias
Job Summary:
We are seeking a highly skilled Trade Compliance Analyst to join our team at Wipro Limited. As a key member of our Commercial Operations & Med Affairs department, you will play a critical role in ensuring compliance with regulatory requirements and industry standards.
About the Role:
The ideal candidate will have a strong understanding of trade compliance regulations and procedures, as well as excellent analytical and problem-solving skills. You will be responsible for managing transactions, documenting pertinent information, and resolving client queries in a timely and professional manner.
Key Responsibilities:
- Manage transactions as per required quality standards
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- FOLLOW standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLA's defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Avoids legal challenges by complying with service agreements
Requirements:
- Process Knowledge - Knowledge of assigned process, tools, and systems (Foundation to Competent)
- Collaborative working
- Problem solving and decision making
- Attention to Detail
- Execution Excellence
- Client (Internal) Centricity
- Effective Communication
What We Offer:
We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of Wipro Limited. If you are a motivated and results-driven individual with a passion for trade compliance, we encourage you to apply.
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