Network Security Specialist

Há 4 dias


São Paulo, São Paulo, Brasil Fortinet Tempo inteiro

Job Summary

Fortinet seeks a skilled Network Security Specialist to provide technical guidance and support to customers in the LATAM Region. This role requires expertise in network security, routing, and customer service orientation.

Key Responsibilities

  • Collect and analyze configuration information, customer network data, and packet trace data to provide actionable insights.
  • Develop and deliver knowledge transfer sessions, such as webinars and workshops, to educate customers on network security best practices.
  • Conduct software recommendations, bug scrub reports, and upgrade testing to ensure seamless customer experiences.
  • Collaborate with customers to identify and resolve technical issues, ensuring timely and effective case closure.
  • Communicate status updates and project progress through regular conference calls and quarterly reports.

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