
Network Security Specialist
2 semanas atrás
We are seeking a highly skilled and experienced Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our customers in the LATAM Region.
Key Responsibilities:
- Collection, analysis and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and analysis of packet trace information
- Recommend actions based on analysis
- Customer education, deliver knowledge transfer like webinars or workshops
- Software recommendation, conduct bug scrub reports
- Upgrade testing, perform tests to upgrade customer devices and provide a report
- Develop best practice deployment and troubleshooting methodology documentation
- Follow up technical cases and manage expectations until closure
- Conduct weekly status conference calls with customers to report status of open issues and projects
- Conduct quarterly reports for managed accounts
Requirements:
- Minimum of five years relevant professional experience preferably in the network industry
- Strong network security and routing experiences
- Exceptional customer service orientation and strong communications skills
- Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
- Proficient with MS Word, PowerPoint, and Excel
- Scripting and Windows server app experience
- Willing to travel
- Advanced English level
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