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Intermediate System Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil Dev Pro Tempo inteiro
Job Title: Intermediate System Analyst

We are seeking a skilled and proactive System Analyst with a strong technical background and extensive experience in monitoring production environments to join our team at Dev.Pro.

About the Role:

As a System Analyst, you will play a crucial role in helping us build high-quality software serving the needs of a top global food & beverage chain with over 34,000 stores in 80 countries. You will work on a cloud component that facilitates communication with various internal services of the popular coffeehouse chain.

Key Responsibilities:
  • Gather, analyze, and document solution requirements; support user story creation
  • Use LEAN techniques to develop business process design
  • Configure applications, including creating attributes, workflows, and UI changes
  • Support data conversion by extracting, loading, and validating data
  • Develop and execute test plans, prepare test environments, and validate results
  • Provide 24/7 support for critical systems; resolve and escalate trouble tickets
  • Perform root cause analysis and build expertise in system support
  • Coordinate issue resolution with vendors and teams, providing timely and thorough communication
  • Create and maintain systems documentation; facilitate system training
  • Write ad-hoc queries for mass data analysis and operational reports
Requirements:
  • 4+ years of relevant experience as a System Analyst
  • Strong technical background with hands-on production monitoring experience
  • Upper-Intermediate English level
  • Experience with data analysis and monitoring tools (e.g., Splunk)
  • Knowledge of incident management and response tools (e.g., PagerDuty)
  • Understanding of systems development, analysis, and design
  • Basic knowledge of database design and uses
  • Basic knowledge of project management techniques
  • Ability to manage multiple priorities and meet deadlines
  • Proactivity, initiative, excellent communication skills
What We Offer:
  • A comfortable remote environment
  • Opportunities for growth and professional development
  • A chance to work with a globally recognized Fortune 500 company
  • A collaborative and supportive team environment
  • A competitive compensation package
How to Apply:

Submit your CV in English and we will get back to you. We look forward to hearing from you