Telecommunications Systems Analyst
Há 1 mês
Telecommunications Analyst Job Description
This is a full-time opportunity for a Telecommunications Analyst to join IDT Corporation's team in Sao Paulo, Brazil. As a leading American telecommunications company, we are looking for a highly qualified professional to fill this role.
Responsibilities:
- Monitor and manage Telefonica and UCaaS systems, ensuring optimal performance and resolving any issues that may arise.
- Analyze SIP protocol performance and troubleshoot any problems that may occur.
- Provide advanced support in the Telephony area for end customers and work in the operations area.
- Collect event logs and traces to analyze and troubleshoot systems.
- Actively monitor telecom networks, gateways, SBC, and cloud instances.
- Operate Telecom devices, monitoring platforms, and work on alarm management.
- Share knowledge through training and support to other analysts on the team.
- Conduct integration process between PABX/UCaaS systems and other platforms such as CRM.
Requirements:
- Knowledge of telecommunications infrastructure (IP and Voice services).
- 3+ years of experience in configuring and troubleshooting Routers; Switches and Telephone Systems.
- Knowledge of Cloud tools and environment, preferably AWS.
- TDM and NGN Telephony Networks.
- Installation and configuration of network equipment.
- Installation and configuration of VoIP, IP PBX, or UCaaS equipment.
- Network protocols - TCP/IP.
- SIP signaling protocol.
- SS7, ISDN, and R2 signaling protocol.
- Data communication links, E1, Metro Ethernet.
- Software like: Splunk, Zabbix, SolarWinds.
- Completed or ongoing higher education related to the area of Technology, Networks, and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks or similar).
Pluses:
- Previous role in a telecommunications operator is desirable.
- Essential: Fluent English.
- Differential: Spanish.
Please attach CV in English. The interview process will be conducted in English. Only accepting applicants from Sao Paulo and nearby locations. Working hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.
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