Telecommunications Systems Analyst

Há 1 mês


São Paulo, São Paulo, Brasil IDT Corporation Tempo inteiro

Telecommunications Analyst Job Description

This is a full-time opportunity for a Telecommunications Analyst to join IDT Corporation's team in Sao Paulo, Brazil. As a leading American telecommunications company, we are looking for a highly qualified professional to fill this role.

Responsibilities:

  • Monitor and manage Telefonica and UCaaS systems, ensuring optimal performance and resolving any issues that may arise.
  • Analyze SIP protocol performance and troubleshoot any problems that may occur.
  • Provide advanced support in the Telephony area for end customers and work in the operations area.
  • Collect event logs and traces to analyze and troubleshoot systems.
  • Actively monitor telecom networks, gateways, SBC, and cloud instances.
  • Operate Telecom devices, monitoring platforms, and work on alarm management.
  • Share knowledge through training and support to other analysts on the team.
  • Conduct integration process between PABX/UCaaS systems and other platforms such as CRM.

Requirements:

  • Knowledge of telecommunications infrastructure (IP and Voice services).
  • 3+ years of experience in configuring and troubleshooting Routers; Switches and Telephone Systems.
  • Knowledge of Cloud tools and environment, preferably AWS.
  • TDM and NGN Telephony Networks.
  • Installation and configuration of network equipment.
  • Installation and configuration of VoIP, IP PBX, or UCaaS equipment.
  • Network protocols - TCP/IP.
  • SIP signaling protocol.
  • SS7, ISDN, and R2 signaling protocol.
  • Data communication links, E1, Metro Ethernet.
  • Software like: Splunk, Zabbix, SolarWinds.
  • Completed or ongoing higher education related to the area of Technology, Networks, and/or Telecommunications (Electrical/Electronic/Telecommunications Engineering, Computer Networks or similar).

Pluses:

  • Previous role in a telecommunications operator is desirable.
  • Essential: Fluent English.
  • Differential: Spanish.

Please attach CV in English. The interview process will be conducted in English. Only accepting applicants from Sao Paulo and nearby locations. Working hours: From Monday to Friday, from 9:00 am to 6:48 pm, with hybrid work mode, 2 days home office.


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