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Operations Coordinator
2 semanas atrás
We are seeking a highly skilled and organized Customer Service Coordinator to join our team. As a key member of our customer service department, you will be responsible for ensuring exceptional customer experiences through effective communication, timely issue resolution, and seamless coordination with internal stakeholders.
The ideal candidate will possess excellent customer service skills, strong organizational abilities, and a keen eye for detail. They will be proficient in managing multiple tasks simultaneously, prioritizing deadlines, and maintaining accurate records. Additionally, they should have a solid understanding of sales processes, material planning, and inventory control.
Key responsibilities include:
- Coordinating and scheduling service jobs, including resource allocation, spare part management, and site logistics.
- Managing the sales order process from quotation to invoicing.
- Customer inquiry handling and requirement management.
- Preparing and processing required documentation in a thorough and timely manner.
- Effective communication with customers via phone and email.
