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Order Management Coordinator
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Job Title: Revenue Operations Manager
Job Description:
The Revenue Operations team plays a crucial role in ensuring sales orders are accurate and compliant. As a key member, you will support our Sales teams through deal structuring, order processing, and compensation calculations.
Key Responsibilities:
- Collaborate with Sales, Legal, and Revenue Recognition teams on contract negotiations.
- Guide Sales teams through the deal lifecycle, providing support on complex billing issues and customer inquiries.
- Manage the end-to-end order process, ensuring all contracts comply with company policies.
- Conduct daily and monthly compliance audits and manage credit memos.
- Analyze quote-to-cash workflows to identify inefficiencies and drive process improvements.
- Serve as a subject matter expert, sharing best practices and cross-training peers.
- Resolve operational escalations using seasoned judgment and knowledge of company policies.
Requirements:
- Bachelor's degree or equivalent experience.
- 8+ years' customer order management or sales support experience in the technology industry.
About Us:
We prioritize equality, open communication, and teamwork to ensure every team member has an equal opportunity to succeed.
