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Senior Operations Support Specialist

2 meses atrás

Salvador, Bahia, Brasil Scania Production Nederland Tempo inteiro
Job Description

**Job Summary**

We are seeking a highly skilled Senior Operations Support Specialist to join our team at Scania Production Nederland. As a key member of our operations team, you will be responsible for providing Level 2 support for our strategic Back Office systems, including Foreign Exchange, Money Market, Precious Metals, and Derivatives products.

Key Responsibilities

  • Provide backup for our offshore L1 support organization when they are unable to resolve any issues.
  • Engage in development project deliveries to ensure support issues are prioritized appropriately and that we are prepared for any new releases.
  • Write scripts and configure our monitoring tools to provide the optimum level of alerting and diagnostics available.
  • Work closely with the development and business teams in the respective areas.
  • Work closely with other interfacing support teams.
  • Work closely with the other global members of the same support team.
  • Drive incident volumes down through continual process improvement to help the L1 team.
  • Lead standardization initiatives across the different areas supported.
  • Analyze, compile, and execute plans to standardize across the 3 different Calypso instances.

Requirements

  • Experience in a high-pressure environment.
  • Strong communication skills – must be able to communicate appropriately to team, peers, and senior management in both the business and I.T.
  • Strong support process/procedure knowledge.
  • Experience of implementing such processes & improvements.
  • In-depth Calypso knowledge.
  • PL/SQL (in either Oracle or Sybase) is a must.
  • Unix (including Unix Scripting) is a must.

What We Offer

  • A challenging and dynamic work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.