Tecnologia System Administrator

1 semana atrás


Brasil beBeeSuporte Tempo inteiro R$60.000 - R$90.000
Vaga para Analista Ticket Manager

Estamos em busca de um profissional qualificado para gerenciar o sistema de tickets da empresa, garantindo a eficiência no atendimento aos clientes e a resolução ágil de problemas.

Responsabilidades:
  • Receber, analisar e encaminhar os tickets de suporte para a equipe responsável.
  • Acompanhar o status dos tickets e garantir que sejam resolvidos dentro do prazo estabelecido.
  • Identificar padrões de problemas recorrentes e propor soluções para melhorias no sistema.
  • Gerar relatórios periódicos sobre o desempenho do sistema de tickets.
Requisitos:
  • Experiência prévia na área de suporte técnico ou atendimento ao cliente.
  • Conhecimento em sistemas de tickets como Jira, Zendesk ou similar.
  • Habilidade para trabalhar em equipe e resolver problemas de forma colaborativa.
  • Boa comunicação verbal e escrita.
  • Organização e habilidade para priorizar tarefas.

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