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1 semana atrás
Estamos em busca de um profissional qualificado para gerenciar o sistema de tickets da empresa, garantindo a eficiência no atendimento aos clientes e a resolução ágil de problemas.
Responsabilidades:- Receber, analisar e encaminhar os tickets de suporte para a equipe responsável.
- Acompanhar o status dos tickets e garantir que sejam resolvidos dentro do prazo estabelecido.
- Identificar padrões de problemas recorrentes e propor soluções para melhorias no sistema.
- Gerar relatórios periódicos sobre o desempenho do sistema de tickets.
- Experiência prévia na área de suporte técnico ou atendimento ao cliente.
- Conhecimento em sistemas de tickets como Jira, Zendesk ou similar.
- Habilidade para trabalhar em equipe e resolver problemas de forma colaborativa.
- Boa comunicação verbal e escrita.
- Organização e habilidade para priorizar tarefas.
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