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Dynamics 365 Business Solutions Lead
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This dynamic and exciting opportunity is key to delivering Microsoft Dynamics 365 solutions to clients.
The successful candidate will be responsible for managing and documenting workshops, meetings, and requirements sessions with clients, stakeholders, and teams. They will work closely with onsite engagement teams and client teams to gather requirements, determine expectations, and finalise deliverables.
Key Responsibilities:- Organise, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders and teams;
- Work with onsite engagement team & client team to gather requirements, determine expectations & finalise deliverables;
- Interface effectively with other members of the team and the Solution Architect to ensure that the CRM solution continues to meet client's requirements;
- Leading the solution on a work stream, making design decisions and creating solution documentation;
- Demonstrate excellent foundational consulting skills, including analytical knowhow, written & verbal communication & team participation;
- Deliver high quality business and software solutions and services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customisations;
- The creation of high quality and sustainable client solutions and project documentation including support for testing activities;
- Deliver all consultancy and configuration work according to our methodology, ensuring that all software applications are implemented successfully: on time and on budget;
- Contribute to activities as required including building demo and proof of concept solutions for various client presentations;
- Work on the creation of Dynamics 365 solutions and industry templates;
- Meet and exceed customer expectations of business knowledge, skills and behaviour;
- Identify business/project/support risks and mitigate or communicate as necessary;
- Communicate progress updates to relevant parties both formally and informally;
- Support practice development activities such as defining and configuring industry specific solutions;
- A portion of the role also requires supporting and doing people management, people development & career progression support, performance assessment and management
- In all activities, ensure timely completion of internal processes and mandatory training;
- Work on own initiative and with minimal support if needed;
- Carry out additional duties as may occur from time to time as instructed and agreed by the management team;
- Always represent our team in a professional and positive manner.
