Medical Records Retrieval Coordinator

Há 2 dias

Buenos Aires, Brasil beBeespecialist Tempo inteiro R$30.000 - R$35.000
Legal Intake Specialist

We are seeking a detail-oriented professional to fill the role of Legal Intake Specialist.

This position plays a crucial part in the healthcare medical records retrieval process. The individual will be responsible for ensuring that every request is accurate, complete, and optimized for downstream success.

Responsibilities:
  1. Provider Research & Identification
    • Identify all relevant healthcare providers involved in a client’s treatment, beyond the main facility listed by the law firm.
    • Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
    • Accurately input all identified providers into the admin application.
  2. Request Creation & Quality Control
    • Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions (noting that 90% require adjustments).
    • Prepare accurate base forms before generating submission packets.
    • Conduct comprehensive quality assurance checks on each ROI packet, verifying inclusion of all required details such as cover letters, affidavits, and other documentation.
  3. Request Assignment
    • Assign requests to the appropriate records team members based on workload balance and utilization metrics.
  4. Handling Special Cases
    • Identify and escalate special provider requirements (e.g., unique forms or protocols) to the assigned Client Success Manager (CSM).
    • Resolve missing, unclear, or conflicting information by liaising with the law firm’s case manager.
Requirements:
  • Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
  • Attention to Detail: Exceptional accuracy; even small mistakes can cause delays of several months.
  • Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
  • Communication: Strong verbal and written communication skills, with a proactive problem-solving mindset.

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