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Technical Account Manager

4 semanas atrás

São Paulo, São Paulo, Brasil HBX Group Tempo inteiro
About Us

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses worldwide. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand globally.

Our Mission

We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our team of over 3,000 experts worldwide, including specialists on the ground, provide insights and support to boost trading even further, especially in hard-to-reach segments.

Our Brands

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

  • Hotelbeds: catering for the specific needs of hoteliers, tour operators, airlines, and online travel agents
  • Bedsonline: exclusively serving the retail travel segment
  • Roiback: the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
  • TravelStack: providing all products, services, and solutions to businesses looking to enter the lucrative travel arena
Job Summary

The Technical Account Manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence. This position requires securing top customer loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients.

Key Responsibilities
  • Territory Growth/Development: work closely with direct sales to position and sell the company services and solutions to strategic customers
  • Maximize product distribution from a technical perspective
  • Act as the technical point of contact for strategic business partners to help facilitate communication with clients
  • Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements
  • Lead all technical activities relating to key customer integrations only
  • Provide post-sales technical support and resolve customer cases
  • Verify KPIs targets are met at the highest quality
  • Analyze client performance and identify the optimization path moving forward
Requirements
  • Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering, or similar
  • Proven Strategic Technical Account Manager Experience
  • Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation
  • Demonstrate problem-solving abilities and initiative
  • Knowledge of REST API, XML, JSON, and similar technologies
  • Experience working with Databases & SQL
  • Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle
  • Experience/knowledge with build management and continuous integration tools
  • Experience in the Travel Industry is a plus