Network Security Specialist

Há 6 dias

Uberlândia, Minas Gerais, Brasil beBeeTechnical Tempo inteiro R$35.000 - R$70.000

**Job Overview**

  • A key player in our team, you will be responsible for providing technical support to customers.

**Key Responsibilities:

  • Collate, analyze and provide recommendations on configuration information
  • Collect and analyze customer network information
  • Investigate and initial analysis of packet trace information

**Qualifications:**

  • Proven experience in a technical support role within a networking/security company or equivalent education
  • Outstanding knowledge of TCP/IP, routing protocols, L2/L3 switches
  • Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
  • Excellent troubleshooting and problem-solving skills
  • Working knowledge on Windows, UNIX, or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Fluent English and Spanish language skills both written and verbal. Ability to speak Portuguese is a plus.Ability to learn Portuguese within one year
  • Adaptable and flexible, operating in a fast-paced, dynamic environment.
  • An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
  • Travel occasionally for short periods of time to take/provide training and special engagements
  • Consultation of technical documentation, bulletins, and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communication and expectations until the closure of each case
  • Submit KB articles monthly to contribute with internal and external DB´s

**Other Requirements**

  • Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority.

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