Junior Case Management Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Tata Consultancy Services Tempo inteiro

Join one of the leading IT Services firms globally, where you can enhance your professional journey.

Why choose Tata Consultancy Services? At TCS, we recognize that our people are our greatest asset. We foster a culture of continuous learning, providing numerous opportunities for personal and professional growth. Our environment encourages collaboration and innovation, allowing ideas to flourish with the right resources.

We are seeking a Junior Case Management Specialist eager to learn and advance their career.

Key Responsibilities:

  • Execute ICSR submission tasks across various regions.
  • Ensure timely submissions while maintaining high-quality standards and compliance with regulatory guidelines.
  • Conduct quality checks on ICSR-related tasks to meet customer and regulatory agency requirements.
  • Maintain effective communication; engage in special projects and initiatives for process enhancement.
  • Possess knowledge and experience with ICSR submission regulatory requirements.
  • Interact regularly with both internal and external stakeholders.
  • Appropriately escalate unresolved issues according to the established escalation process.
  • Meet defined quality and turnaround time targets.
  • Understand the training requirements for any new scope of work.
  • Participate in the transition of new activities, scopes, or products.
  • Assist in the transition of new responsibilities to the TCS team.
  • Provide comprehensive support during project transitions related to ICSR activities.
  • Complete required training as per process guidelines.

Preferred Qualifications:

  • Fluent in English.
  • Degree in Life Sciences such as Biology, Pharmacy, or Dentistry.
  • Ability to triage emails received in the mailbox to identify cases.
  • Conduct Case Intake activities for ICSRs.
  • Document cases from emails, ensuring the source email is saved in the database as an ICSR source document.

Desirable Skills:

  • Ability to triage emails to identify cases.
  • Experience in Case Intake activities for ICSRs.
  • Proficient in documenting cases from emails and ensuring compliance with process and regulatory requirements.

What We Offer:

  • Comprehensive TCS Benefits – Brazil:
  • Health and Dental Insurance
  • Life Insurance
  • Transportation and Meal Vouchers
  • Childcare Assistance
  • Access to Gympass
  • 24/7 Psychological, Legal, Social, and Financial Assistance through TCS Cares
  • Partnership with SESC
  • Certification Reimbursement
  • Free Access to TCS Learning Portal for Online Courses and Live Training
  • Opportunities for International Experience
  • Discounts with Universities and Language Schools
  • Referral Bonuses through Bring Your Buddy Program
  • Performance Recognition through TCS Gems
  • Free Mentoring Career Platform via Xcelerate

At Tata Consultancy Services, we promote an inclusive culture and strive for equity across all dimensions, including Gender, Disabilities, LGBTQIA+, Religion, Race, and Ethnicity. Our opportunities are grounded in these principles, and we are committed to actions that foster inclusion and social responsibility. Become a part of TCS.

#Buildingonbelief



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