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Global Process Owner Specialist, People Experience
2 meses atrás
About the Role
We are seeking a highly skilled Global Process Owner to join our People Experience team at Google. As a Global Process Owner, you will play a critical role in delivering end-to-end global HR processes that are personalized and delightful for candidates and Googlers.
Key Responsibilities
- Support the service roadmap and oversee end-to-end service delivery in line with objectives.
- Design benefit process and program improvements to address business needs, improve efficiency, and customer satisfaction.
- Develop subject matter expertise on the program, policy, or process aligned to the benefits service area and manage policy/process escalations.
- Work closely with Googler Experience Operations to develop and maintain resource documentation including process mapping, training materials, and knowledge management.
- Support the GPO lead to maintain service delivery commitments and share user insights back to clients and partners.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management, or managing cross-functional or cross-team projects.
- Experience in benefits programs and relevant process (and system) design for end-to-end program implementation.
- Experience managing projects with multiple players with cross-functional teams with meticulous attention to detail.
- Ability to communicate in Portuguese and English fluently to support client relationship management in this region.
- Preferred qualifications:
- Systems experience of Darwin or Workday.
- Proven ability for effective client management and influencing skills.
- Strong process design skills.
- Strong track record developing and maintaining reliable process documentation.
About Google
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
