Salesforce Solution Specialist

Há 3 dias

Buenos Aires, Brasil beBeeBusiness Tempo inteiro US$100.000 - US$120.000

Effective technology implementation is crucial for business success. A Salesforce Business Analyst plays a critical role in bridging the gap between business stakeholders and technical teams.

The Opportunity

This position offers a unique chance to work with our IT team, ensuring our Salesforce platform effectively supports strategic goals and enhances customer relationships.

  • You will collaborate with Sales, Marketing, and other business units to gather, analyze, and document business requirements for Salesforce enhancements, new features, and integrations.
  • You will translate business requirements into technical specifications and configure Salesforce using standard functionalities.
  • You will identify opportunities to optimize existing business processes leveraging Salesforce capabilities, driving efficiency and user adoption.
  • You will provide ongoing support to Salesforce users, troubleshoot issues, and develop and deliver training materials to ensure effective platform utilization.
  • You will ensure data quality and integrity within Salesforce, including data cleansing, migration, and establishing best practices for data entry.
  • You will participate in testing new features and functionalities, ensuring they meet business requirements and are deployed smoothly.
  • You will create custom reports and dashboards to provide insights into sales performance, marketing campaigns, customer service metrics, and other key business indicators.
What You'll Bring
  • Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
  • 3+ years of experience as a Salesforce Business Analyst or similar role.
  • Proven experience with Salesforce Sales Cloud and/or Service Cloud; experience with Marketing Cloud or Experience Cloud is a plus.
  • Strong understanding of Salesforce platform capabilities, data model, and security features.
  • Salesforce Administrator certification is highly desirable.
  • Excellent analytical and problem-solving skills, with the ability to translate complex business needs into clear, actionable solutions.
  • Exceptional communication, presentation, and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.

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