Account Specialist

4 semanas atrás


Buenos Aires, Brasil Salesforce Tempo inteiro

Join to apply for the Account Specialist role at Salesforce

Join to apply for the Account Specialist role at Salesforce

Get AI-powered advice on this job and more exclusive features.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Sales
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
At Salesforce, we understand the challenges facing small businesses. That's why we are so passionate about helping small businesses succeed. The Salesforce Small Business Account Specialist will ensure our prospective and current customers have an exceptional experience that reflects our level of dedication to making them successful. In this role, you will leverage multiple sources of information to stay current on product features, technology changes, and events that affect customers. As a driver of a new sales model, our Account Specialists are very important to our success. You'll provide an outstanding customer experience as a trusted advisor by understanding business needs, identifying solutions that map to those needs, and preparing contract proposals. You'll also drive online sales and educate customers on self-service resources. This is a fast-paced, performance-based environment where customer interactions may be supervised, recorded, and assessed. Account Specialists are measured based on revenue attainment and customer satisfaction surveys in addition to other performance based metrics.
Responsibilities

  • Engage with prospective and current customers to qualify product fit via multiple channels
  • Understand the prospect's business needs, challenges, and the outcomes they are looking to achieve to act as a trusted advisor and provide best practices
  • Consistently work towards our goal of increasing our customer satisfaction level and providing an exceptional customer experience
  • Become a Salesforce product expert to articulate feature functionality and how it maps to customer needs
  • Present and demo business value of various products to customers clearly and confidently, tailoring individual demos to their needs
  • Act as the frontline for technical issues and route to Support when appropriate
  • Handle initial billing and licensing questions and issues and raise as appropriate
  • Partner with existing distribution teams efficiently to ensure customer success pre and post sale
  • Identify and make recommendations to drive improvements across product and process
  • Field, address, and detail inbound inquiries from customers via telephone, chat, cases, and email
  • Ensure customers adopt and drive maximum value during the trial and onboarding phase
  • Negotiate contract terms and assist customers with online purchases, contract restructures, and contract modifications
  • Help contribute to our team goals of driving time to value
  • Actively take part in specialised projects
  • Redirect and raise technical and billing inquiries as needed
  • Be innovative and identify and make recommendations to drive improvements across product and process
  • Record customer interactions in Salesforce CRM software
  • Contribute to the high performing culture
Qualifications
  • A willingness and ability to "dive right in", self-learn, be effective, make a difference and retain product knowledge
  • Determination to meet and exceed sales and customer satisfaction goals month over month
  • Basic troubleshooting skills, perseverance, empathy, and persistence
  • Communicate and empathize with all levels of customers, executives, end users, and developers
  • Effectively multi-task and balance priorities
  • Top-notch written and verbal skills—English required
  • Ability to thrive in ambiguity and work in a fast-paced, changing environment
  • Effective time-management skills
  • Flexibility to support multiple customer service channels and deliver effective resolutions
  • Demonstrates high degree of determination and accountability
Education & Experience
  • Undergraduate degree or equivalent work experience preferred
  • 2+ Years Sales or relevant customer-facing experience
  • CRM experience is a plus
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Software Development, IT Services and IT Consulting, and Technology, Information and Internet

Referrals increase your chances of interviewing at Salesforce by 2x

Get notified about new Account Specialist jobs in Greater Buenos Aires .

Greater Buenos Aires $600 - $800 5 hours ago

Greater Buenos Aires
$3,000.00
-
$3,500.00
5 hours ago

Greater Buenos Aires
$4,500.00
-
$5,500.00
1 month ago

Greater Buenos Aires
$600.00
-
$1,200.00
1 month ago

Greater Buenos Aires
$4,500.00
-
$5,500.00
1 month ago

Greater Buenos Aires $1,500 - $2,000 1 month ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr
  • Account Specialist

    1 semana atrás


    Buenos Aires, Brasil Salesforce Tempo inteiro

    Join to apply for the Account Specialist role at Salesforce Join to apply for the Account Specialist role at Salesforce Get AI-powered advice on this job and more exclusive features. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob...


  • Buenos Aires, Brasil Salesforce Tempo inteiro

    Join to apply for the Account Executive, Digital Specialist role at Salesforce 19 hours ago Be among the first 25 applicants Join to apply for the Account Executive, Digital Specialist role at Salesforce To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job...


  • Buenos Aires, Brasil Salesforce Tempo inteiro

    Join to apply for the Account Executive, Digital Specialist role at Salesforce 19 hours ago Be among the first 25 applicants Join to apply for the Account Executive, Digital Specialist role at Salesforce To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job...


  • Buenos Aires, Brasil beBeeAdvertising Tempo inteiro R$48.200 - R$71.800

    Job OverviewThe Account Executive is responsible for delivering exceptional client service, developing and managing client relationships, and overseeing the execution of advertising campaigns.This role requires a strong understanding of the advertising industry, as well as the ability to build and maintain strong relationships with clients.

  • Account Manager

    3 semanas atrás


    Buenos Aires, Brasil RubyPlay Tempo inteiro

    Account Manager (LATAM based) role at RubyPlay Location: Buenos Aires Overview RubyPlay is a place where passion meets competence. Since 2017, we've made more than 200 innovative games and built more than 100 strong partnerships globally. We're a strong player on 10+ markets globally and a beloved workplace for hundreds of specialists from 34 countries....

  • Collections Specialist

    2 semanas atrás


    Buenos Aires, Brasil beBeeCollections Tempo inteiro R$70.000 - R$85.000

    Job OverviewOur organization is seeking a skilled Collections Specialist to manage the process of collecting outstanding invoices and accounts, ensuring that aging targets are met.The ideal candidate will be the primary point of contact for customer inquiries, working closely with internal sales/support teams to resolve issues in a timely manner....

  • IT Support Specialist

    4 semanas atrás


    Buenos Aires, Brasil Ryz Labs Tempo inteiro

    Join to apply for the IT Support Specialist role at Ryz Labs Join to apply for the IT Support Specialist role at Ryz Labs This position is located in C.A.B.A., Buenos Aires, Argentina.Ryz is looking for an IT Support Specialist who will provide technical assistance, support, and advice to our users and manage various IT systems, including computers,...

  • Account Manager

    4 semanas atrás


    Buenos Aires, Brasil Project Growth Tempo inteiro

    Join to apply for the Account Manager role at Project Growth Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Account Manager role at Project Growth Our client is a forward-thinking company that specializes in delivering high-quality branded merchandise to businesses, helping them create...


  • Buenos Aires, Brasil beBeeData Tempo inteiro R$90.000 - R$120.000

    Lead Data Solutions SpecialistWe are seeking a skilled professional to lead data reconciliation and management initiatives, driving commercial growth by cultivating strong customer relationships and expanding market presence.Proactively engage with leads through pipeline management and outreach effortsDeliver high-impact platform demonstrations showcasing...

  • Territory Account Executive

    1 semana atrás


    Buenos Aires, Brasil Salesforce Tempo inteiro

    Territory Account Executive - SMB Argentina Join to apply for the Territory Account Executive - SMB Argentina role at Salesforce Territory Account Executive - SMB Argentina Join to apply for the Territory Account Executive - SMB Argentina role at Salesforce Get AI-powered advice on this job and more exclusive features. To get the best candidate...