Collections Specialist
Há 6 dias
Our organization is seeking a skilled Collections Specialist to manage the process of collecting outstanding invoices and accounts, ensuring that aging targets are met.
The ideal candidate will be the primary point of contact for customer inquiries, working closely with internal sales/support teams to resolve issues in a timely manner. Additionally, the Collections Specialist will research and coordinate billing adjustments and credits as needed.
Key Responsibilities- Analyze accounts receivable and collection data to identify trends and improve cash collections and reduce aging
- Manage collections of aged receivables for commercial customers, contacting them for status updates on over-aged invoices
- Collaborate with AR Manager, Billing Analyst, Program Manager, and Contracts to determine appropriate actions for collections, including potential involvement from a collection agency
- Work with analysts, operations, and customers to ensure payments are made within terms
- Address diverse problems and drive continuous improvements in efficiency, process, and accuracy of operations
- Develop and maintain relationships with line organizations to ensure positive cash flow
- Maintain adherence to AR and Cash Flow policies and procedures
- Bachelor's degree preferred, with a minimum of 3 years of experience in Accounts Receivable and Collections or Billing
- Strong understanding of standard accounting concepts and procedures, with experience in Oracle or ERP systems
- Proficiency in Microsoft Office and technology applications, with strong ethical values and ability to work in a team environment
- Ability to balance multiple priorities and contribute to process improvements
- This position requires a self-starter who can take initiative with minimal direction, think strategically while completing daily tasks, and be a collaborative team player
- The ideal candidate will be curious, open to learning, and willing to provide and accept feedback constructively
- They will be organized, with strong communication skills and a willingness to do what it takes to get things done
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