Technical Program Manager

1 semana atrás

São Paulo, São Paulo, Brasil beBeeImplementation Tempo inteiro R$129.823 - R$169.874

Are you looking for a challenging role that combines technical expertise with strong communication skills?

Job Description

This position involves providing implementation and configuration support to clients, ensuring timely delivery of milestones and meeting customer expectations.

  • Provide technical assistance to clients, facilitating new card program installations, conversions and maintenance requests without impacting customers.
  • Manage non-routine processing and change requests, supporting customer initiatives.
  • Partner with clients to present opportunities for improvement, enhancing their knowledge of our programs.
  • Act as an approver for other analysts on client program changes.
  • Prepare detailed project plans, status reports and issue logs to support client projects and/or initiatives.
  • Build positive working relationships with Visa clients and internal stakeholders.
  • Represent customer system and operational requirements to internal organizations.
  • Coordinate internal resources to ensure delivery on commitments.
  • Report project accomplishments and deliverables to management monthly.
  • Provide training to internal and/or cross-functional teams and external clients, as applicable.
  • Identify and recommend opportunities for process improvement resulting in improved efficiency, effectiveness and increased customer satisfaction.

Required Skills and Qualifications:

  • 2 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
  • Excellent time management, organization and planning skills are essential.
  • Excellent verbal, written, presentation and interpersonal skills are required.
  • Able to articulate complex technical terms into business language.
  • Able to set priorities, influence others and manage customer expectations.
  • Demonstrate success in customer relationship management.
  • Self-starter with ability to achieve results as part of an effective team.
  • Working knowledge of client business drivers as it relates to their operations and processing services.
  • Fluent English speaker required.

Preferred Qualifications:

  • 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
  • Proven global project management experience.

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