Business Intelligence Data Specialist

Há 2 dias

Blumenau, Santa Catarina, Brasil beBeeData Tempo inteiro R$60.000 - R$95.000

We are seeking a detail-oriented Business Intelligence Data Specialist to support our AI development project.

The Project

You will play a key role in developing and validating intents and entities for our AI models by working with historical data.

Responsibilities
  • Review bulk lists of ticket IDs and extract relevant customer request text.
  • Copy and paste exact customer verbiage while preserving meaning and context.
  • Assist in mapping this verbiage to correct intents and entities for AI development.
  • Validate new tickets after AI implementation to check if correct intent/entity was triggered.
  • Identify and report false positives, edge cases, and model inaccuracies.
  • Enter QA findings into tracking tools or spreadsheets.
  • Support simple reporting to track issues and highlight trends.
Requirements
  • Ai experience, especially in customer service automation or intent tagging.
  • Previous QA or audit experience.
  • Familiarity with Zendesk (especially from the agent/ticket handling side).
  • High attention to detail and ability to follow structured processes.
  • Ability to work independently and handle repetitive tasks with consistency.
  • Strong project management skills.
  • Good communication with internal teams.
  • Experience using Jira to track progress and QA findings.
What We Offer
  • Exciting projects that challenge you.
  • Access to diverse training programs and certifications.
  • Flexible work options including remote or hybrid schedules.
  • Career growth opportunities.

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