Digital Solutions Expert

Há 2 dias

Campinas, São Paulo, Brasil beBeeSupport Tempo inteiro R$90.000 - R$108.000
Technical Support Specialist

We partner with world-class brands to build innovative digital solutions. With a 29-year track record of driving business impact, we bring complete and scalable digital solutions to the table. Our global presence spans strategy, research, data science, design, and engineering, unlocking top-line growth, improving customer experience, and streamlining operations.

We're seeking a dedicated and skilled Technical Support Specialist to join our customer support team. As a key player, you'll ensure exceptional customer experiences, resolve technical issues, and provide high-quality assistance and guidance.

Responsibilities:

  • Provide expert technical support to customers, resolving queries and issues effectively and promptly.
  • Detect and troubleshoot technical problems with products or services.
  • Collaborate with other support team members to resolve complex issues.
  • Develop and update support documentation, including knowledge base articles and FAQs.
  • Assist in identifying trends and recurring issues to improve products and services.
  • Ensure customer satisfaction through courteous and professional interactions.
  • Work with cross-functional teams, resolving complex issues in collaboration with development teams.
  • Communicate effectively to provide updates on support activities and incident resolutions.

Requirements:

  • Excellent communication skills in English and Spanish.
  • Previous experience in customer support or a similar role.
  • Strong problem-solving skills and excellent communication.
  • Familiarity with customer service principles and practices.
  • Able to work as part of a team and provide effective support.
  • Basic knowledge of customer support tools.
  • Knowledge of programming languages (e.g., Python).
  • Relational Database knowledge.
  • Organizational and time management skills.

We're an equal-opportunity employer, committed to building, promoting, and retaining a diverse, inclusive, and equitable company culture focused on creating a better tomorrow. We recognize that innovation and transformation thrive in diverse, inclusive, and safe work environments where people from all backgrounds collaborate to share, create, and hear ideas.

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