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Software Support Professional

2 semanas atrás

Salvador, Bahia, Brasil beBeeTechnical Tempo inteiro R$50.000 - R$80.000

Job Summary

We are seeking a highly skilled technical support professional to join our team. This individual will play a critical role in ensuring our client's software lives up to its world-class reputation.

This is an exciting opportunity for a motivated and detail-oriented individual who wants to grow their skills and experience building software, and excel in a fast-paced, dynamic environment.

Key Responsibilities
  • Deliver high-quality customer support for our software products
  • Triage reported incidents and work on technical issues to resolve them efficiently
  • Provide incident queue management and utilize troubleshooting skills to help manage complex issues
  • Build and demonstrate cross-application knowledge among the core application modules
  • Gain experience in the oil and gas industry, including economic, accounting, and finance knowledge
Requirements
  • Excellent English verbal and written communication skills
  • 1 to 3 years of Level 1 software support experience
  • Basic SQL skills
  • Proficiency in using the Microsoft Office Suite
  • A drive to continue learning in the energy business and our software
  • Advanced problem-solving skills
  • Ability to triage and actively manage a support queue
  • Innate passion for customer service
  • Dependability and ability to manage as well as prioritize concurrent tasks
  • Must be available for an on-call rotation
  • Ability to work U.S. CST business hours
  • Must be a self-starter and resourceful
  • Ability to work independently or as part of a team
  • Proven experience working effectively in a vibrant, dynamic startup environment
  • Trustworthy, team-oriented, and transparent
Benefits

We offer a dynamic and supportive work environment that encourages growth and development. Our team members enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment.

About Us

We provide outsourced development resources to North American companies, offering development talent that enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment.